- All Prices are charged in New Zealand Dollars (NZD).
- We aim to dispatch all orders overnight
- We distribute to New Zealand only.
- Your order will not be dispatched until payment is received.
- Items to rural destinations incur additional courier fees.
- Our Business Legal Name is Reel to Real Ltd.
While we make every effort to maintain sufficient stock, at times items sell out or delivery delays occur beyond our control. Should the item you ordered not be in stock we will contact you to advise when the item will be available. You have the option to cancel your order should this occur and we will refund your payment.
We must receive your order and payment before 10am in order to dispatch your order the next business day. Rural deliveries may differ.
Credit and debit cards are currently the only credit card forms of payment accepted, alternatively we accept bank transfer.
RETURNS & DAMAGE:
Refunds or replacements will be made for a product incorrectly sent or a faulty product being received. Please ensure you contact Reel to Real regarding your concern and we will help you through the process of returning or replacing your product. Shipping charges for returns and exchanges are your responsibility. The return address is Reel to Real, 39 Noel Burnside Road, Papatoetoe, Auckland 2025.
Reel to Real considers the protection of privacy to be of utmost importance.
We are committed to providing you with a personalised service that meets your requirements in a way that safeguards your privacy. We appreciate the trust you have placed in us.
This policy explains how we may collect information about you and use it in order to satisfy your particular requirements. It outlines some of the security measures that we take in order to protect your privacy and gives certain assurances on things that we will not do.
COLLECTION OF INFORMATION:
We may collect personal information from you when you agree to take a service from us and may include your phone number, contact details, address and payment methods.
WHAT WE WILL DO:
We may use personal information about you when you telephone or email us to make an enquiry.
WHAT WE WON’T DO:
We will not send you communications that you do not expect to receive as part of your relationship with us or disclose your personal information (unless authorised to do so) nor sell/rent contact information lists to parties who are not part of our business
USE OF INFORMATION:
We may disclose information we hold about you to third parties where Reel to Real has contracted those third parties for the purpose of providing services you have requested; as part of the process of sale of one or more of our items.
CREDIT CARD DETAILS:
In line with credit card data security standards when you pay Reel to Real using a credit card online, or at our premises, your credit card information is not stored by Reel to Real.
This Policy applies to personal information held about individuals. It does not apply to information we hold about companies and other organisations. The Office of the Privacy Commissioner has further details of the New Zealand Privacy Act 1993 and how it protects personal information in New Zealand.
Please feel free to contact us
by email: firstname.lastname@example.org
by Post: 39 Noel Burnside Road, Papatoetoe, Auckland 2025.