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Customer Service

Shipping & Delivery

 Shipping is by un-registered standard courier. Good usually ship the next working day after payment is cleared

Privacy & Security

 Sandbrooks will not sell, rent, or give away any of your personal information without your consent. It is our overriding privacy principle that any personal information you provide to us is just that: personal and private. We do not presume that you are granting us permission to share your personal information with third parties wanting to sell you products or services that you have not requested. In order for us to provide some of the services we do we may on occasion need to provide information you supply us to external parties. When this is necessary we will provide you explicit notice and the ability to opt-out. Sandbrooks may need to purge information from its system from time to time, and does not promise to keep any information beyond what is required by applicable law or regulation.

 Sandbrooks' website and services are not intended for, or designed to attract, individuals under the age of 18. Sandbrooks does not knowingly collect personally identifiable information from any person under the age of 18.

Returns & Replacements

 Please be aware that 3D printers are not all created equal and any filament will behave differently in different machines. You might need to experiment with different speeds, feed rates, layer thicknesses and other parameters to get the best result but if you are not 100% satisfied with the product we supplied return it for replacement or a refund of the cost of the goods not including freight.